Please check your WiFi connection and confirm the WiFi connection bars are good." Unfortunately it reveals that the problem is an internet connection problem. "Thanks for sending the SecureLine.log file. They asked me to send the the SecureLine.log file, so I did.Īnd they come up with this "childish" answer, ignoring all the information I already had provided: I told them everything, that when not using SecureLine I have full internet access and speed with all my devices + all the WiFi "bars", that I have the latest Avast! version (2014.), that I already tried restarting/ resetting the WiFi Modem, that it also doesn´t work at the public University´s WiFi, everything. though they didn´t help or were not really willing to help at all. I already opened a ticket and got contacted by tech service. "Connected" to SecureLine = no internet access at all through any program Not connected to SecureLine = full internet access with the full speed This means I get no internet access through Mozilla Firefox, neither through Google Chrome, nor Internet Explorer, nor any other program able to connect to the internet (for example Steam, Outlook, etc.) I´m having this problem too, specifically, when I "connect" with SecureLine, I get no internet access at all.
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